At Krayah, we are dedicated to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your data when you visit our website (krayah.com) or engage with our couple‑centric clothing and lifestyle brand.
By accessing or using our site, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
Personal Details
- Name, email, phone number, and shipping address when you place an order or create an account
- Communication preferences and any messages you send us
- Payment card details (processed securely by our payment partners; we do not store full card numbers)
Technical & Analytics
- Browser type, device information, IP address, and operating system
- Pages visited, time spent, and referring URLs (via cookies and similar tools)
- Pixel tags from advertising partners to measure campaign performance
2. How We Use Your Information
We use the data we collect to:
- Process and fulfil your orders (including shipping and returns)
- Personalise your shopping experience and show relevant couple‑style recommendations
- Send order updates, delivery notifications, and occasional promotional offers (you can opt out anytime)
- Improve our website, product assortment, and customer service
- Analyse trends to better understand how our audience interacts with the Krayah brand
- Prevent fraud, unauthorised transactions, and other security risks
- Comply with applicable legal requirements
3. Cookies & Tracking Technologies
Krayah uses cookies, web beacons, and similar technologies to remember your preferences, keep items in your cart, and deliver relevant advertising. You can manage cookie settings through your browser; however, disabling cookies may affect certain features of the site.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share data only in these limited situations:
- With trusted service providers (payment gateways, logistics partners, email platforms) who help us operate the business
- With advertising partners (e.g., Meta, Google) to show you Krayah campaigns; these partners may use cookies on our behalf
- If required by law, to comply with legal processes or protect our rights
- In the event of a merger, acquisition, or restructuring of the brand
5. Data Security
We implement appropriate technical and organisational measures to protect your information against accidental loss, unauthorised access, alteration, or disclosure. However, no internet transmission is 100% secure; we therefore cannot guarantee absolute security.
6. Your Rights & Choices
You have the right to access, update, or delete your personal information. You may opt out of marketing emails at any time by clicking the “unsubscribe” link. To exercise any of these rights, or if you have questions about your data, contact us at hello@krayah.com.
7. Third‑Party Links & Advertising Partners
Our website may include links to external sites (e.g., social media platforms, partner brands). Krayah is not responsible for the privacy practices of those sites, and we encourage you to read their policies.
8. Children’s Privacy
Krayah does not knowingly collect personal information from children under 13. If you believe your child has provided such data, please contact us immediately so we can remove it.
9. Additional Privacy Rights (CCPA / GDPR)
CCPA (California consumers): You may request disclosure of the personal data we have collected, deletion of your data, and opt‑out of the sale of personal information (though we do not sell data).
GDPR (EU/EEA users): You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. We will respond to all verified requests within one month.
To exercise any of these rights, email us at hello@krayah.com.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed.